Please note that we reserve the right to refuse any order you place with us for any reason. For more information, visit our policies page by clicking this link: https://bijouterieavo.com/pages/our-policies
All of our delivery orders are packaged carefully and pictured for reference. The shipping carrier will always require a signature upon receipt to confirm successful delivery. We also supply you with a tracking number so that you may stay up to date with the status of your order.
Typical delivery times are estimated to 2-9 business days within Canada after the order has been shipped under normal circumstances. We typically ship within 2 business days after the fulfilment of the order, if the items are in stock and ready for sale without modification. In the case of modification or back-order, shipping might take longer.
Please contact us in the case of non-receipt of the item(s) and we can open an investigation for the matter: contact@bijouterieavo.com.
Please note that we reserve the right to refuse any order you place with us for any reason. For more information, visit our policies page by clicking this link: https://bijouterieavo.com/pages/our-policies
We have a 15-day exchange policy, which means you have 15 business days after receiving your item to request an exchange.
To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start an exchange, you can contact us at contact@bijouterieavo.com. If your exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.
You can always contact us for any return questions at contact@bijouterieavo.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Contact us if you wish to process the exchange right away: contact@bijouterieavo.com.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the exchange was approved or not. For your return to be approved, the item shipped to you following purchase and fulfillment must either be defective or different from the item ordered. If approved, you’ll be automatically refunded on your original payment method after the receipt of the item in the same condition as received by the consumer. Please remember it can take some time for your bank or credit card company to process and post the refund. Shipping company damages are not covered and will result in a denial of the refund request. If the wrong item has been sent, we reserve ourselves the right to file an obligatory return by sending out a prepaid shipping label. The item in question must always be in the same condition as received by the consumer.
